Terms and Conditions

Agreement to these terms

By creating an account, purchasing a membership or Day Pass, reserving bay time, entering an event, or using MBG services, you agree to these Terms and Conditions, the Refund Policy, and the Privacy Policy.

Reservations and availability

All bay times, memberships, events, and services are subject to availability. A standard online reservation is held only after the booking steps and any required payment are completed. Customers must provide accurate dates, times, player counts, guest information, and contact details.

Booking limits and extensions

Online member reservations cannot overlap or run back-to-back and must leave two full unbooked hours between sessions. Membership booking windows, session limits, and active-reservation limits apply to the named member and plan. A scheduled end time remains the official end of the reservation. Staff may approve additional play when no reservation, hold, closure, or maintenance block follows; applicable included-hour and guest-charge rules still apply.

Players, guests, and larger groups

Most groups play best with up to four players per bay. Groups larger than four per bay, multi-bay groups, parties, and private events require staff approval. Please call ahead so MBG can reserve the right amount of time and space. The named Day Pass holder or member must be present, and guest charges are determined by the purchased access and current published rules.

Check-in and use of the facility

Customers and guests must check in as directed, follow staff instructions, use equipment responsibly, and behave in a safe and respectful manner. The purchaser or named member is responsible for the conduct of the group and for damage caused by misuse or reckless behavior.

Participant waivers

MBG may require a participant waiver before facility, simulator, multisport, lesson, or event participation. TheClub members may keep a versioned electronic waiver record with their account. Guests, minors, and event participants may be required to complete a separate visit-specific waiver, including parent or guardian acknowledgement when applicable. A reservation or payment does not replace any required waiver.

Payments and guest charges

Prices and required charges are shown before checkout. Customers authorize MBG and its payment providers to process the displayed amount. Guest charges may be paid by the host, by a secure guest payment link, or at the facility when that option is offered.

Membership billing, failed payments and holds

Paid memberships automatically renew at the price and interval displayed at checkout until cancelled. By completing a paid recurring-membership purchase, you authorize those recurring charges using the selected payment method.

If an automatic renewal payment fails, we may retry the same unpaid renewal using your authorized saved payment method up to five additional times, scheduled over seven days. Processing times may vary. These are attempts to collect the same renewal, not new membership purchases.

There is no grace period for paid benefits after a failed renewal: Par, Birdie and Eagle benefits, including covered Eagle household access, are paused while the subscription is on hold. Access resumes after successful payment and reactivation. Changing a saved card alone does not settle an outstanding renewal. If payment remains unresolved after retries, benefits remain on hold; the free TheClub account and history are retained.

Review Membership & Billing in your account to pay an outstanding renewal, manage the subscription payment method, or cancel renewal. Cancelling an active, paid-up subscription stops future renewals and retains access only through its displayed paid-through date. Cancelling does not pay or refund an already-created renewal order. To stop an outstanding payment retry or resolve a disputed renewal, contact MBG promptly; a request by itself is not confirmation that processing has stopped.

Owner-assigned complimentary access ends on its displayed expiry, if any, or earlier owner removal. With no scheduled expiry it continues until removed. Expiration retains the free TheClub account and never automatically creates a paid membership or charge. A paid plan requires a separate purchase and authorization.

Cancellations and refunds

Cancellation releases the bay time. Par Membership hours return automatically when cancelled at least four hours before the scheduled start; cancellations inside four hours and no-shows forfeit those hours unless a manager approves an exception. Paid charges are reviewed separately, and no refund, reschedule, or MBG credit is guaranteed. Repeated no-shows or reservation abuse may lead to restrictions or membership action after manager review. Complete details are in the Refund Policy.

Private events and special programs

Private parties, group events, leagues, tournaments, and other special programs may include additional written terms, deposits, schedules, eligibility rules, or staff approvals. Those event-specific terms control when they supplement or differ from these general terms.

Changes and contact

MBG may update published terms, prices, booking rules, or services. Changes apply prospectively when posted unless a different effective date is stated. Contact MBG before purchasing if any rule is unclear.